Nelson, New Zealand is at Covid-19, Level 2. Our total product range is available for purchase and delivery.

1-Oct-21 New Zealand Post Advice : Please expect delivery delays of up to five working days for items into Auckland due to additional safety measures and the increase in parcels being sent. Across the rest of NZ delivery delays have reduced to 1 working day.

  • We are working as per New Zealand Government guidelines. 
  • Please note we will update this page as more information comes to hand.
  • As during Level 4 and Level 3, please allow a little extra time for delivery.
  • USA Customers| Returns/Exchanges NEW Developments | PLEASE CLICK HERE

ORDER DELIVERY

  • All processes, to ensure individual and collective safety, are being observed as per guidelines outlined within each country. 
  • For orders leaving New Zealand, there are delays (compared to before Covid-19) at various stages throughout their journey. This is because of reduced air freight capacity worldwide, as well as lockdown levels and increased demand for delivery services within each country. We are unable to be more specific as the situation changes frequently.
  • Click on the relevant country name below, or that of the internal delivery service providor, for more information about delivery.
  • Note that all orders with European destinations are routed through the United Kingdom. Any Covid-19 impacts affecting transportation from UK to Europe will, in turn, affect delivery times for orders.
  • We thank you for your patience, your understanding and your support!

NEW ZEALAND: Delivery within New Zealand is by Courier Post Contactless Delivery and physical distancing applies nationwide. 

AUSTRALIA: Delivery within Australia, as the agent of NZ Post, is by Australia Post

ASIA: We can currently deliver to selected countries, Click Here to see where, how and why. Effective 29 October 2020

UNITED STATES: Delivery within USA, as the agent of NZ Post, is by United States Postal Service 

CANADA: Delivery within Canada, as the agent of NZ Post, is by Canada Post

UNITED KINGDOM (and Northern Ireland, Guernsey, Jersey, Isle of Man): Delivery within UK, as the agent of NZ Post, is by Yodel Delivery Network Ltd.

EUROPE: We can currently deliver to selected countries. Click Here to see where, how and why. Updated 25 February 2021 to include shipping to Ireland, Denmark & Sweden.

Click Here to Email us or phone (NZ) 0800 240167 or (Other Countries) +64 3 9700441 and leave a message. We will endeavour to reply, or call you back within 48 working hours.

Stay strong, stay safe and all the best from the New Zealand Nature Team