DELIVERY/SHIPPING to CANADA
International air freight capacity has normalised, but please allow extra days to the published delivery times below. We are unable to be specific. There may also be delivery delays within Canada influenced by local conditions → CLICK HERE for updates on any delivery delays within Canada. Thank you for your patience, your understanding and your support!
We contract New Zealand Post to send your order by insured airmail, or international courier, or by International Express Courier.
- Within Canada, the delivery agent is Canada Post except for International Express which is DHL.
- After order despatch from Nelson, New Zealand, you will be sent automatically an email with your tracking code and a link to the New Zealand Post Track and Trace service.
- This tracking code can also be used on the Canada Post Tracking service and should offer more information within Canada.
- Despatch emails are also sent automatically, on our behalf, by New Zealand Post from noreply@notification.starshipit.com
- At checkout, one or more of three shopping options will be presented to you depending upon the weight of items in your order.
- Please remember to correctly enter your delivery address and your email address when you order, and also to check your junk mail or spam folder!
- Please monitor your parcel's progress regularly, and especially when delivery appears imminent.
1. AIRMAIL + TRACKING
→ Delivery target = 6-13 business days. (i.e. Monday-Friday excluding New Zealand public holidays)
→ Your despatch email will contain a tracking code with prefix “LX” and a link to the New Zealand Post Track and Trace service.
→ This tracking code can also be used in Canada Post's tracking service and should offer more information within the destination country.
2. INTERNATIONAL COURIER (Intl. Courier) Signature Required Service
→ Delivery target = 4-6 business days. (i.e. Monday-Friday excluding New Zealand public holidays).
→ This is a signature required service. To minimise delays, someone must be available to sign for the parcel.
→ Your despatch email will contain a tracking code with prefix “EP” and a link to the New Zealand Post Track and Trace service.
→ This tracking code can also be used in Canada Post's tracking service and should offer more information within the destination country.
3. INTERNATIONAL EXPRESS COURIER (Intl. Express Courier) Signature Required Service
→ Delivery target = 2-4 business days. (i.e. Monday-Friday excluding New Zealand public holidays).
→ This is a signature required service. To minimise delays, someone must be available to sign for the parcel.
→ NOTE: Order recipient's name must be expressed in full i.e. "First Name" and "Last Name" as initials are not recognised by DHL, the service provider.
→ NOTE:This service does NOT deliver to PO Boxes.
→ Your despatch email will contain a tracking code with prefix "IX" and a link to the New Zealand Post Track and Trace service.
If your order is late or tracking information shows e.g. it has been “in transit” for an unusual length of time, please contact us.
→ We can then lodge a formal enquiry with New Zealand Post who then place a formal enquiry with Canada Post.
→ BUT, you must contact us within 30 days of order despatch from our promises.
→ If your correctly addressed parcel is genuinely lost by New Zealand Post or Canada Post, we will replace/refund you.
→ Note that our insurance does not cover theft/loss after delivery to your correctly specified address.
SPECIAL NOTE | GIFTING
→ When the name of the order recipient differs from yours, we assume it is a gift and therefore no documentation related to the order value is enclosed.
→ However, orders sent out of New Zealand do require a customs declaration on the outside specifying parcel contents and their value.
→ We enclose a standard “Best Wishes from” note bearing your name so that the recipient knows we have sent the order on your behalf.
→ New Zealand Nature does not currently offer a giftwrapping or card writing service.